Getting in touch
If you ever need to contact a member of the Throughcare team about your home, you need advice or have a maintenance issue to report, please call us on: 0121 554 3920 (during office hours)
When you get through to someone you will be asked a few questions to ensure the call is transferred (if necessary) with as little repetition as possible.
You will be asked the following:
In case of out of hours emergencies, please call: 07800 896 686 )
By post: 11a Well Street, Birmingham, B19 3BG
Or visit our office: 11a Well Street, Hockley Birmingham, B19 3BG
You can access the office via the Crowngate apartments car park.
We hope that you contact us with any queries you have, as this helps us keep on top of any issues with the property but also helps us safeguard your well-being.
Report a repair
It is important that all repairs and general maintenance are reported to us to ensure your well being and the integrity of the property.
Contact us with the details or simply fill in the form below.
Between the hours of 9am to 6pm - Offce tel: 0121 554 3920
Between the hours of 6pm to 8am - Out of hours tel: 07800 896 686
The following emergency services can be contacted by dialing 999 and telling the call operator, which service you require: Police, Fire Service, Ambulance, Coastguard, Lifeboat, Mountain Rescue
In case of a fire
If a fire starts in your home get out, stay out and dial 999 and ask for Fire and Rescue Service.
If you call 999 tell:
For non-emergencies call 101
The 101 service is for reporting minor and non-emergency crimes where immediate or high-priority response is not required, such as:
If you smell gas
Do not approach any hazard, even at ground level. Keep as far away as possible.
Follow these steps: