Opportunities for Residents Involvement and Feedback
Throughcare Housing & Support (Throughcare) provides a brief description of the different elements of our community engagement framework.
Ways to get involved
Your views and experience are important in helping to improve and shape the services we offer to residents. There are lots of ways you can get involved in making a difference to the way we work.
Service and Performance Committee
Comprised of residents, Throughcare representatives, board members and senior Throughcare’ staff. This committee will support Throughcare’ board, providing the residents’ input on matters such as performance and will oversee the Throughcare framework.
Partnerships
Partners include the “Charters Of Rights”, contractors/ suppliers, community groups and many more. We work collaboratively to fundraise and deliver projects for residents. This also includes delivering on social value contributions and ensuring contract requirements are met.
Residents
Residents are independently established groups. They provide a forum for residents to come together and meet to discuss house/support issues. They liaise directly with their Housing Officer to find solutions and promote opportunities to engage. Which is done on weekly inspections and a house meeting once a month.
Resident Meeting
Resident Meeting focus on a specific 3 areas Throughcare’ service or process, repairs. The resident can meet (virtually or in-person) and carries out a thorough assessment of Throughcare approach, with staff interviews and assessment of documents, policies and procedures. I.e. house rules, problems in house. They develop an action plan, which is agreed by Throughcare board and implemented by Throughcare staff. Residents can also have a spoke person for them as well of their choice.
Workshops
One-off sessions (virtually and in-person) for all residents come together, discuss and develop an action plan on how Throughcare can approach important issues and Throughcare services. Residents or other stakeholders can suggest workshop topics.
Commonplace
Commonplace is a web page accessed by residents to feedback on specific geographical areas. Residents who sign up to commonplace will be kept updated on the next steps via regular news feeds and document sharing. The Development Directorate primarily uses commonplace to understand resident priorities when building new homes. We may also use this platform for major works, environmental improvements and more in the future.
Online sounding board
This includes online surveys and forums where feedback is sought digitally on specific areas of the business, or approaches to engagement. Feedback from the online sounding board helps us to shape services.
Throughcare Housing & Support
is a one-stop shop for residents wishing to access training and employment opportunities. It includes support with finding employment, training, work experience and apprenticeships. More information contacts the office on 0121 554 3920.
Building Safety
Residents will be invited to work closely with Throughcare Health and Safety, Fire Safety and Building Safety teams to ensure residents are engaged with building safety by Housing Officer on a weekly inspection.
Ways to get involved
Your views and experience are important in helping to improve and shape the services we offer to residents. There are lots of ways you can get involved in making a difference to the way we work.
Service and Performance Committee
Comprised of residents, Throughcare representatives, board members and senior Throughcare’ staff. This committee will support Throughcare’ board, providing the residents’ input on matters such as performance and will oversee the Throughcare framework.
Partnerships
Partners include the “Charters Of Rights”, contractors/ suppliers, community groups and many more. We work collaboratively to fundraise and deliver projects for residents. This also includes delivering on social value contributions and ensuring contract requirements are met.
Residents
Residents are independently established groups. They provide a forum for residents to come together and meet to discuss house/support issues. They liaise directly with their Housing Officer to find solutions and promote opportunities to engage. Which is done on weekly inspections and a house meeting once a month.
Resident Meeting
Resident Meeting focus on a specific 3 areas Throughcare’ service or process, repairs. The resident can meet (virtually or in-person) and carries out a thorough assessment of Throughcare approach, with staff interviews and assessment of documents, policies and procedures. I.e. house rules, problems in house. They develop an action plan, which is agreed by Throughcare board and implemented by Throughcare staff. Residents can also have a spoke person for them as well of their choice.
Workshops
One-off sessions (virtually and in-person) for all residents come together, discuss and develop an action plan on how Throughcare can approach important issues and Throughcare services. Residents or other stakeholders can suggest workshop topics.
Commonplace
Commonplace is a web page accessed by residents to feedback on specific geographical areas. Residents who sign up to commonplace will be kept updated on the next steps via regular news feeds and document sharing. The Development Directorate primarily uses commonplace to understand resident priorities when building new homes. We may also use this platform for major works, environmental improvements and more in the future.
Online sounding board
This includes online surveys and forums where feedback is sought digitally on specific areas of the business, or approaches to engagement. Feedback from the online sounding board helps us to shape services.
Throughcare Housing & Support
is a one-stop shop for residents wishing to access training and employment opportunities. It includes support with finding employment, training, work experience and apprenticeships. More information contacts the office on 0121 554 3920.
Building Safety
Residents will be invited to work closely with Throughcare Health and Safety, Fire Safety and Building Safety teams to ensure residents are engaged with building safety by Housing Officer on a weekly inspection.
Getting in touch
If you ever need to contact a member of the Throughcare team about your home, you need advice or have a maintenance issue to report,
please call us on: 0121 554 3920 (during office hours)
When you get through to someone you will be asked a few questions to ensure the call is transferred (if necessary) with as little repetition as possible.
You will be asked the following:
In case of out of hours emergencies, please call: 07800 896 686 )
Email: support@throughcare.co.uk
By post: 11a Well Street, Birmingham, B19 3BG
Or visit our office: 11a Well Street, Hockley Birmingham, B19 3BG
You can access the office via the Crowngate apartments car park.
We hope that you contact us with any queries you have, as this helps us keep on top of any issues with the property but also helps us safeguard your well-being.
please call us on: 0121 554 3920 (during office hours)
When you get through to someone you will be asked a few questions to ensure the call is transferred (if necessary) with as little repetition as possible.
You will be asked the following:
- Your name
- Your address
- How they can help with your query/or direct your call. Please state if your call is regarding a repair, your property or a personal matter and you will be directed to the correct person.
In case of out of hours emergencies, please call: 07800 896 686 )
Email: support@throughcare.co.uk
By post: 11a Well Street, Birmingham, B19 3BG
Or visit our office: 11a Well Street, Hockley Birmingham, B19 3BG
You can access the office via the Crowngate apartments car park.
We hope that you contact us with any queries you have, as this helps us keep on top of any issues with the property but also helps us safeguard your well-being.
